With the introduction of PowerFolder Picasso v14, an additional function was built in PowerFolder web admin interface under Logs-Tab present in the tasklist on the left panel. Our focus here is to optimize the communication between us and our customers, therefore please send support package if requested by our support. Accessing the support package happens in few steps:
Access the respective web interface of PowerFolder in web browser
Login as Admin
Click on Logs-Tab located in the left panel
Click on the "Strethoscope" on the top-left corner in the page
When executed you will be forwarded to the download link
Proceed with downloading and sending the support package
Please note: Generating the support package link could take about 40 seconds, so please have patience and do not close the browser.
4723pxLog files location on Windows operating systems
On Windows operating systems the PowerFolder Server log files are located in one of the following directories:
Please note: The above displayed installation directory is the default location.
Log files location on Linux / Unix operating systems
On Linux / Unix operating systems the PowerFolder Server log files are located here:
Sending log files to PowerFolder Support
When our support requests the log files of PowerFolder Server, please make sure you include the log files from the date on which the problem occurred. Please also restart the server and send us the log file from the current date to check if there are any configuration problems. Those problems will mostly only occur, when the server is being restarted