Support Information

Please review our documentation carefully before contacting the support. Most probably your questions have already been answered there. If there are still open questions or problems, we offer several options to contact our support team.

Support Levels

Product	Support Options
PowerFolder Free	No Support
PowerFolder Cloud	Online Support
PowerFolder Business	Online Support
PowerFolder Enterprise	Online Support Phone Support

Contact Information

Support Option

Contact Information

Online Support

To contact our support please login to our support system. If you don't have an account there already, you need to create one before to file a new support request.

Please include the following information, when using this support option:

Choose a meaningful subject summarizing your question or problem.
Describe your environment, e.g. operating system used, program version, configuration.
Describe your problem in detail, including the steps which led to the problem.
Include a support package or log files.

Phone Support

To contact our support via phone, please call +49 2132 / 97 92 291.

Please note: Our support team can only help you via phone, if you purchased a PowerFolder Enterprise product.

Remote Support

Please download AnyDesk remote support tool for remote-sessions: