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Windows

Update the file wrapper.conf in installation path to include the new required additional runtime parameters (changes in bold):

1. Java Additional Parameters

wrapper.java.additional.1=-Dsystemservice=true
wrapper.java.additional.2=-XX:MinHeapFreeRatio=5
wrapper.java.additional.3=-XX:MaxHeapFreeRatio=10
wrapper.java.additional.4=-XX:NewRatio=8
wrapper.java.additional.5=-Dfile.encoding=UTF-8
wrapper.java.additional.6=--add-exports=java.base/sun.nio.ch=ALL-UNNAMED
wrapper.java.additional.7=--add-opens=java.base/java.lang=ALL-UNNAMED
wrapper.java.additional.8=--add-opens=java.base/java.lang.reflect=ALL-UNNAMED
wrapper.java.additional.9=--add-opens=java.base/java.io=ALL-UNNAMED
wrapper.java.additional.10=--add-exports=jdk.unsupported/sun.misc=ALL-UNNAMED*

In case you have customized your wrapper.conf please make sure the last five lines are included and all lines have correct running numbers.

Troubleshooting

In case you did not or wrongly apply the changes to wrapper.conf (Windows) your might see the following errors in your logs:

  BasicLazyInitializer Javassist Enhancement failed

or while starting the service on Windows:

In this case please check again and/or contact our support including the files:

• wrapper.conf (Windows)PowerFolder-Server.sh (Linux)

• Logs

and we will assist you adopting your installation.