PowerFolder Documentation and Support

General Information, User and Troubleshooting Guides

Support Information

Please review our documentation carefully before contacting the support. Most probably, your questions have already been answered there. If there are still open questions or problems, we offer several options to contact our support team.

Support Levels

ProductSupport Options
PowerFolder Free
  • Only PowerFolder Wiki Support

PowerFolder Cloud

PowerFolder Drive

  • Online Support
  • Online Support
PowerFolder Enterprise
  • Online Support
  • Phone Support

Contact Information

Support OptionContact Information
Online Support

To contact our support, please login to our support system. If you don't have an account there already, you need to create one before to file a new support request.

Please include the following information, when using this support option:

  • Choose a meaningful subject summarizing your question or problem.
  • Describe your environment, e.g. operating system used, program version, configuration.
  • Describe your problem in detail, including the steps which led to the problem.
  • Include a support package or log files.
Phone Support

To contact our support via phone, please book an appointment through support portal.

Remote Support

Please download AnyDesk remote support tool for remote-sessions: