Precondition: Mobile App

User can use the following apps (open source and free of cost):

Google Authenticator

• Google Play Store
• iOS

Authy

• Google Play Store
• iOS

Activation

Enable MFA

Tha MFA can be activated for on premise server using following steps in admin portal:

• Go to settings
• Edit the authentication tab

• Select to offer MFA in the web

Use MFA

• Please follow the following documentation for the activation of MFA in user and admin account: Multi-Factor Authentication

Reset MFA 

 The MFA data can only be reset through the server admin, user is unable to reset the MFA code.

Users

• Edit the user account
• Reset the MFA data

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• The password remains the same for the user

Server Admin

• To reset the MFA and password, please follow the guide: Problem: Forgot or lost admin credentials.