...
| Section | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Enabling logging in the client preferences
Logging is disabled by default. To enable logging:
...
| Info |
|---|
In some cases the log files won't provide enough information. After activating the logging go to "Logging" in your client and set the log level to "INFO" or "FINE" |
Log files location on Windows operating systems
On Windows operating systems the PowerFolder log files are located in one of the following directories
...
Please note: AppData is a hidden directory. Make sure you have enabled to view hidden files and directories in the Windows Explorer settings!
Log files location on Linux / OS X / Unix operating systems
On Linux / OS X / Unix operating systems the PowerFolder log files are located here:
...
Please note: .PowerFolder is a hidden directory.
Sending log files to PowerFolder Support
When our support requests the log files of PowerFolder, please make sure you include the log files from the date on which the problem occurred. Please also restart the client and send us the log file from the current date to check if there are any configuration problems. Those problems will mostly only occur, when the client is being restarted. Please also send the system_properties.txt. It contains information about your system like your operating system and your Java version.