...
- Check if your Server License Account credentials are correct
- Go to https://my.powerfolder.com and login with the Account account email which holds your license and the according password
- In case you cannot login please reset your password and check if you can login now
- Login as Admin admin to your Server go to Preferences/ General/ Licensing and enter the same Details which you used to succesfully login at https://my.powerfolder.com
- Press save and check if the Problem problem still exists
- Allow outbound connections on HTTPS port 443 (TCP) to *.powerfolder.com or to the following hostnames:
my.powerfolder.com
os003.powerfolder.com
os004.powerfolder.com
os005.powerfolder.com
os006.powerfolder.com
os007.powerfolder.com
- Check you are able to login to https://my.powerfolder.com with the account specified under Preferences > Licensing in the server web interface. If that's not possible, reset your password for that account at https://my.powerfolder.com and enter the account and new password in your server's web interface under Preferences > Licensing or re-activate your server under your server's URL
https://powerfolder.example.com/activation
( Make sure you replacepowerfolder.example.com
with the correct URL of your server). Restart your server afterwards. Click the Test button under Preferences > Licensing to check if the connection succeeds.